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Pre-Alarm Support

How can we help? Get help with Pre-Alarm or contact our support team.

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Frequently Asked Questions

How does Pre-Alarm work?

Pre-Alarm wakes you gradually before your target time using gentle sounds, haptics, and visual cues. The intensity slowly ramps up over your chosen wake runway to prevent abrupt wake-ups.

Why isn't my alarm going off?

For maximum reliability: 1. Ensure notifications are enabled and set to Time Sensitive. 2. Do not force-close the app overnight. 3. If using Sleep Focus, add Pre-Alarm to your list of Allowed Apps.

Can I use this with my Apple Watch?

Yes. If you have an Apple Watch paired, Pre-Alarm will send haptic vibrations to your wrist during the wake sequence for a more personal wake experience.

How does the free trial work?

You start with 15 free alarms to try Pre-Alarm (10 standard plus 5 bonus). Each completed wake sequence uses one free alarm. After that, you can unlock lifetime access with a one-time purchase.

Does Pre-Alarm drain my battery?

Pre-Alarm is optimized for minimal battery usage. It uses iOS notifications which are very efficient and does not need to run continuously in the background.

Can I change the alarm sounds?

Yes. You can pick from built-in sounds for both the gentle wake phase and the final alarm when creating or editing an alarm.

How do I snooze the alarm?

When a notification appears, tap Snooze 5 min to delay the alarm. You can also snooze from the active alarm screen.

Does the alarm work in Silent Mode?

No. iOS prevents third-party apps from overriding Silent Mode. To silence notifications but still hear your alarm, keep Silent Mode off and use Sleep Focus with Pre-Alarm allowed.

Does Low Power Mode affect Pre-Alarm?

Yes. Low Power Mode restricts background activity and may pause the continuous gentle wake audio. Disable Low Power Mode for best reliability.

Do I need to keep the app open at night?

No. You can lock your phone and go to sleep. Do not force-close the app from the app switcher, or your alarms can be cancelled by iOS.

Will the alarm play through my headphones?

Yes. iOS routes notifications through connected Bluetooth devices. For the best experience, disconnect headphones before sleep so sound plays through your phone speakers.

Can I set different volumes for the gentle wake?

Currently, the gentle wake phase automatically scales up toward your system notification volume. The final alarm plays at your device's configured volume.

Sleep Focus setup: Settings > Focus > Sleep, then add Pre-Alarm under Allowed Apps.